Grooming FAQ
What services do you offer?
We offer a variety of services to suit your pets needs. Including full haircuts, bath and trim services and bath and brush grooms for short and long-haired dogs. We also offer additional services that can be added on to any package.
How often should my dog be groomed?
The frequency of grooming depends on your dogs breed, coat type, and the amount of time you are willing to spend on at home maintenance. Long haired dogs and heavy shedding breeds should be kept on a 4 to 6 week schedule, whereas a short haired dog or a dog kept in a short trim can be on an 8 to 10 week schedule.
When should my puppy get their first haircut?
Puppies should get into the groomer as soon as possible, usually after their second set of vaccinations. They should receive a puppy intro groom (bath and tidy) before getting their first haircut, which would include a bath, blow dry, brushing, nail trim, and light trimming to get them used to being handled before diving into a full haircut. Dogs that need grooming, will need to be for their entire lives so it’s best to get puppies in right away to build a positive association with grooming rather than waiting too long and making grooming difficult for the rest of their lives.
How long does the grooming process take?
Most grooms take between an hour and a half to three hours, depending on the size of the dog, the dogs coat condition, the dogs behavior, and the service request requested.
How much does grooming cost?
Our pricing varies by the size of the dog, the dog’s coat type, the condition of the coat and the services each individual dog requires. There’s also additional services that can be added on at an extra cost. Please see our Pricing Page for more detailed information.
Do I need to make an appointment or do you take walk ins?
All services do require an appointment. In order to schedule an appointment you will need to fill out and sign our online waiver, create an account with us and request an appointment.
Do you offer breed specific haircuts?
Yes! We can provide any haircuts, including breed standard trims and personalized styles as long as the coat is well maintained. Let us know your preference at drop off, and we will accommodate any requests!
My dog has short hair does it still need to be groomed?
Yes! Even though short haired dogs don’t require haircuts they still benefit from regular grooming! Frequent bathing and brushing will help keep their skin and hair follicles healthy, and will help to maintain shedding coats. Short haired dogs also require regular nail trims and ear cleaning.
My dog is scared/anxious for grooming, will you still be able to do the service?
We are used to working with nervous dogs and use gentle handling techniques to ensure they are comfortable. If your dog is sensitive to something in particular, please let us know ahead of time so we can be prepared and work with your dog to provide a stress free experience.
Do you groom dog reactive dogs?
Yes, Dog reactive dogs can be scheduled accordingly at a time when they are the only dog in their time slot.
Do you groom human reactive dogs?
Maybe. We are willing to work with human reactive dogs on a case by case basis, their safety, as well as ours groomers safety are our top priorities. Depending on the severity of the dogs reactivity our facility may not be the best fit, but we are willing to recommend alternative options.
Why is there a matting fee?
The extra charge is there to compensate for the additional time, physical labour, wear and tear on equipment and expertise required to handle unmaintained coats.
Why was my dog shaved when I asked for a fluffy trim?
In cases of severe matting coats may need to be shaved as it is too painful to brush out and shaving is the most humane option to avoid distress or injury to the dog. At home maintenance and regular scheduled grooming is required for most dogs in order to keep a cute and healthy coat.